Complaints and Appeals Policy

Jurnal Permukiman is committed to maintaining a fair, transparent, and ethical publication process. The journal provides a mechanism for authors, reviewers, and readers to submit complaints or appeals related to editorial decisions, publication processes, or ethical concerns.

1. Complaints

Complaints may relate to editorial processes, reviewer conduct, publication ethics, or other concerns regarding published articles.
Complaints should be submitted in writing to the editorial office with sufficient details and supporting evidence.
All complaints will be handled confidentially and investigated fairly by the Editor-in-Chief and Editorial Board.

2. Appeals

Authors may appeal editorial decisions if they believe the decision was based on errors, misunderstandings, or inappropriate evaluation.
Appeals must include a clear explanation and supporting arguments.
Appeals will be reviewed by the Editor-in-Chief in consultation with the Editorial Board or independent experts when necessary.
The decision after the appeal review will be final.

3. Ethical Handling